CYTD Privacy Policy

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Mobile phone number
• Email address
• Company name
• Website URL
• Information submitted through forms, surveys, chat, or customer support requests

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Referring website
• Pages visited
• Date and time of visits
• Analytics and usage data

Communications Data

If you communicate with us by phone, text message, email, chat, or other methods, we may collect and retain records of those communications.

2. How We Use Information

We use information we collect to:

• Provide and improve our services
• Respond to inquiries and support requests
• Deliver reports, recommendations, and account-related communications
• Send marketing communications
• Conduct analytics and business operations
• Detect fraud, security incidents, and misuse
• Comply with legal obligations
• Enforce our agreements and policies

3. SMS and AI-Powered Communications

By providing your mobile phone number and expressly consenting where required by law, you agree that CYTD may contact you through:

• Text messages (SMS and MMS)
• Automated text messaging systems
• Artificial intelligence (AI) voice systems
• Prerecorded voice messages
• Automated telephone dialing systems
• Live telephone calls

These communications may include:

• Service-related notifications
• Appointment scheduling
• Follow-up communications
• Product and service information
• Promotional and marketing content

Consent to receive automated calls or text messages is not a condition of purchasing any goods or services. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. You may request removal from telephone communications by contacting us using the information below.

4. Consent Records

To comply with applicable laws and regulations, we may maintain records of:

• Consent provided
• Date and time of consent
• IP address
• Form submission details
• Communication preferences
• Opt-out requests

These records may be retained as evidence of consent and compliance.

5. How We Share Information

We do not sell personal information.

Service Providers

We use trusted third-party providers that help us operate our business, including providers of:

• Cloud hosting
• Analytics
• Customer relationship management (CRM)
• Email communications
• SMS messaging
• Voice communications
• Artificial intelligence technologies

Twilio

We use Twilio Inc. to facilitate text messaging, voice communications, and related services. Information necessary to send and receive communications may be processed by Twilio on our behalf in accordance with applicable agreements and Twilio's privacy and security practices.

Legal Requirements

We may disclose information if required by law, court order, subpoena, governmental request, or to protect the rights, property, or safety of CYTD, our users, or others.

Business Transfers

If CYTD or MEDL Mobile Enterprises, LLC undergoes a merger, acquisition, financing transaction, reorganization, or sale of assets, personal information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to:

• Remember preferences
• Analyze website traffic
• Measure advertising effectiveness
• Improve website functionality

You may control cookies through your browser settings; however, disabling cookies may affect certain website functionality.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Fulfill business purposes
• Maintain compliance records
• Resolve disputes
• Enforce agreements
• Meet legal and regulatory obligations

Retention periods may vary depending on the nature of the information and applicable legal requirements.

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access information we hold about you
• Correct inaccurate information
• Request deletion of personal information
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

10. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including rights related to access, correction, deletion, and limitation of certain data uses. We do not sell personal information as defined under applicable California law.

11. Children's Privacy

Our services are intended for business users and individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13 years of age.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or services following any update constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

CYTD
A Service of MEDL Mobile Enterprises, LLC
Email: privacy@cytd.ai
Website: www.cytd.ai

To opt out of SMS messages, reply STOP to any text message received from us.